The AI Leadership Playbook
What to Automate, What Stays Human, and How to Tell the Difference
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About This Book
Most contractors are managing AI the way a bad boss manages people. Then they blame the results on the technology.
Only about a quarter of residential contractors meaningfully use AI, while three out of four say it is the key to running an efficient operation. The gap is not cost. Only three percent say price is the barrier. The gap is that nobody told them this is a leadership problem.
The argument of this book is simple and it changes how you use this technology. AI needs to be treated like a teammate, not a tool. Briefing it, trusting it, setting its boundaries, and verifying its work is the same process as doing those things with a person. Leaders who think the rules do not apply because it is only software get exactly the results they would get managing people that way.
For owners of trades, facility, restaurant, retail, and service companies.
Inside:
- The Trust Grid, for calibrating how much to trust a system and where to aim it
- The two-part gate that decides what should never be automated at all
- The Install Loop, for deploying systems that stay deployed
- A 90-day plan you can start Monday
Free
The AI Readiness Scorecard
Twenty questions. Four minutes. You will get a score across the seven places a service business leaks hours and margin, and a specific recommendation for the one system to install first.
This is the same diagnostic I run at the start of a paid engagement.
No cost. No call required.
Coming Next
ROBOTICS & THE FUTURE OF FM
Facilities Management 2030
Where facilities is heading, and why it ends up touching every other department in the building. Robotics, IoT, predictive maintenance, and the operating model that comes next.
LEADERSHIP
Executive Coaching Essentials
The coaching frameworks behind the systems. How to lead a team through change they did not ask for, and build one that runs without you.
Shawn Black, CRFP is the founder and CEO of Onyx Facility Management. He has spent three decades in the trades and facility management, and installs AI operations systems in trades and services companies using the same systems that run his own business. He is based in California.
More about Shawn